The recruitment agency I temp with are a major multinational player in the market, have a bit of a reputation for being sharks (based on feedback I've seen about them on Reddit and Trustpilot.) They're a publicly listed company who absolutely 100% should know better.

I caught a really nasty virus two weekends ago and had been practically bedridden for nearly a week. For the first two days of calling in sick, I logged into my work laptop and messaged my line manager via Teams. On Wednesday morning, I was advised that I should also keep my agency in the loop, so I instead sent her an email, ensuring to copy in the recruitment consultant who is my point-of-contact (I'll just call him Ben.)

At roughly 3:40 PM, Ben sends me a snarky WhatsApp message out of the blue. "you know we can see your details on job boards lol." I left him on read because 1. I'm in bed and 2. My job search is frankly none of his business.

He then called me and proceeded to all-but-accuse me of pulling sickies to attend interviews, going behind his back to apply for jobs. He asked me if I even considered how bad I was going to make him and the agency look if I quit my job, then proceeded to interrogate me about my contact I had with other recruiters and warned me to delist myself any job boards moving forwards. I complied, purely because I wanted to shut him up and didn't want to start a further argument, when in my head I just wanted to verbally chew him out.

I don't appreciate being intimidated and guilt-tripped about my job search, especially when I am genuinely unwell, and I am seriously thinking about lodging a formal complaint with the agency, but I'm also worried about facing retaliation for this.

AFAIK, I have not signed into a contract preventing me from applying for roles with other employers or agencies. I'm also on a temp zero-hours contract that is due to finish in less than three weeks where either party can terminate it without notice or liability. There is the possibility of the work assignment being extended, or me being offered a permanent role but I don't intend to stay beyond this. This was a decision I made to myself weeks before Ben's recent asshole behaviour. Other than that, I literally have nothing lined up.

Has anybody had experiences raising formal complaints with recruitment agencies? The agency does have a complaints procedure and a dedicated quality care team that investigates formal complaints.