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  • Showing only topics with the tag "tech support". Back to normal view
    1. Remote Access that's safe and not a scary nightmare

      My child (who does not live with me) has a PC. He's pretty good at sorting problems out for himself, but he sometimes needs extra help. We've tried doing this over phone and video calls, and it's...

      My child (who does not live with me) has a PC. He's pretty good at sorting problems out for himself, but he sometimes needs extra help. We've tried doing this over phone and video calls, and it's an unfun experience for both of us.

      Is there a remote access software that would fit our needs? I want to be able to connect to his computer over the Internet and have some level of control when he's logged into his account. I'd need to be able to open files, I wouldn't have to be able to save them. He's using Windows 11. I think he's using the home version. I'm using Windows 10 Pro. We both have reasonably good Internet speed.

      8 votes
    2. Tildes Tech Support: Two audio devices, keyboard volume control will only control one and it's not the default device

      For the first time in what feels like decades, I have been unable to find a solution myself or via the ol' googling so I turn to the wonderful people of Tildes for assistance with a clearly...

      For the first time in what feels like decades, I have been unable to find a solution myself or via the ol' googling so I turn to the wonderful people of Tildes for assistance with a clearly critical issue...

      Background Information:
      Newly built gaming PC (a day old, the reason I've been gone from Tildes for the last week, I know you all missed me, I missed you too)
      Windows 10
      HyperX headphones plugged in via USB
      5.1 speaker setup plugged in via back panel and set as default audio device
      Logitech G910 keyboard

      Issue:
      Volume control knob on keyboard will only control headphones volume despite headphones not being the default device.
      Knob will control speakers if I unplug the USB to the headphones or disable the headphones in control panel.
      Previous build had the same speakers, headphones, and keyboard setup and worked with no issue, volume knob would control whatever audio device was in use/selected in the taskbar "Select Playback Device" dropdown. I'd swap to headphones during a call/gaming with friends, swap back to speakers for normal day to day use.

      Ideas? I've already tried all of the uninstall/reinstall driver options I can think of.

      9 votes
    3. What is a good "eternal" Linux distribution?

      I need to put Linux on a laptop, but I'm afraid I may not be around to upgrade to major versions (which usually means reinstalling everything) and maintaining the machine. Something like Arch or...

      I need to put Linux on a laptop, but I'm afraid I may not be around to upgrade to major versions (which usually means reinstalling everything) and maintaining the machine. Something like Arch or Manjaro (which I use) might be good because I wouldn't ever need to reinstall the OS, but stability leaves a lot to be desired for a non-technical user. So I was thinking of getting something with an enormous support lifecycle, like Rocky Linux (10 years). Is that a terrible idea?

      16 votes
    4. Ideas how to unlock Google's blocking of my YouTube RSS feeds

      I subscribe to quite a few youtube channels to get notified when there are new videos posted. I've had this set up for several years. Today I tried to add a new channel I've discovered. My RSS...

      I subscribe to quite a few youtube channels to get notified when there are new videos posted. I've had this set up for several years.

      Today I tried to add a new channel I've discovered. My RSS reader informs me it's blocked. I check all the other youtube feeds. Every single one of them reports "Error transferring <feed url>." server replied Forbidden (201).


      Update: One day later and every feed is connecting and transferring again. It seems to be a temporary block. My IP address has changed overnight though so that's still my main suspicion.


      It seems like I'm not the only victim

      That contains a link to the author's issue on google's issue tracker

      The official response is

      Status: Won't Fix (Infeasible) Unfortunately, there's nothing we could do here. Please reach out to community forum or Stackoverflow. Check out the link below:

      https://stackoverflow.com/questions/29752447/how-to-get-a-youtube-channel-rss-feed-after-2015-april-20-without-v3-api

      They completely misunderstood the question - it's not asking how to find a feed, it's asking why that feed is getting blocked.

      Not only this but using DuckDuckGo bangs for to search google get randomly sent to a captcha page - issuing the exact same query a second time goes through perfectly. The same is happening with keyword searches I set up in my browser. .

      Any ideas what to do about this?

      So sick of google's monopoly.

      13 votes
    5. Requesting resources for de-googling

      I'm starting to get tired of being complacent about the fact that I am using Google's services when I'm well beyond the 'reasonable doubt' phase of Google being evil. They're a giant monopoly and...

      I'm starting to get tired of being complacent about the fact that I am using Google's services when I'm well beyond the 'reasonable doubt' phase of Google being evil. They're a giant monopoly and I want to stop making them money as much as I possibly can.

      Thankfully, I'm not as badly intertwined with them as I could be; I have already downloaded all the music I bought from them and since I have switched to iPhone, I'm not reliant on too many of their services. They do have some of my old files and pictures, but that shouldn't be too hard to get out. The biggest problem I can see is my email. Right now I'm actually paying $4/mo for an Amazon WorkMail account for a failed venture (which I'm planning on getting rid of), but I'm sure there are much better alternatives out there. I'd prefer something that has good spam filtering options including custom filtering. I was also wondering if anyone would recommend Apple's email service since I'm already paying for iCloud+ to store my backups.

      Another more specific recommendation I need is for a replacement to Google Authenticator that works on iPhone. It looks like there are several options but I'm frankly not sure how to evaluate them.

      If you have any other resources you'd like to share, please feel free to share.

      24 votes
    6. Anyone DIY-fixed a liquid-damaged MacBook Pro keyboard?

      Long story short, I wiped my keyboard with a moist towel and I knocked out exactly 6 keys on my mid-2020 MacBook Pro (Magic Keyboard, A2251). I'm now looking at either paying $300+ to have it...

      Long story short, I wiped my keyboard with a moist towel and I knocked out exactly 6 keys on my mid-2020 MacBook Pro (Magic Keyboard, A2251).

      I'm now looking at either paying $300+ to have it serviced by a technician. But I have the tempting option of buying an aftermarket replacement keyboard for less than $100 and replacing it myself. That + I'm in the spirit of DIY repairs to keep my things going longer.

      Has anyone attempted this before? Any tips and advice?

      It seems slightly daunting because the keyboard is adhered to the aluminium body so I would have to literally tear the existing one off.

      7 votes
    7. Is it possible to expand my Windows EFI partition?

      I currently dual-boot Arch and Windows and just use the Windows EFI partition in Arch as well, however I only have about 13 MB of space left on it. I’d like to try installing Gentoo on an extra...

      I currently dual-boot Arch and Windows and just use the Windows EFI partition in Arch as well, however I only have about 13 MB of space left on it.

      I’d like to try installing Gentoo on an extra SSD I have with nothing on it, but don’t really want to have a second EFI partition if I can avoid it.

      So my question is, can I shrink the Windows main partition towards the right and expand the the Windows EFI partition into the newly freed space?

      6 votes
    8. [SOLVED] Google logged my mother out of all devices and now she can't login

      [SOLVED] Thank you so much for everyone's support and suggestions, it seems that I may have overreacted a little bit. One of the things that I did was send a form to Google, but the form was not...

      [SOLVED]

      Thank you so much for everyone's support and suggestions, it seems that I may have overreacted a little bit. One of the things that I did was send a form to Google, but the form was not really for this issue, so I wasn't hopeful at all. To my surprise, I received a message just now with instructions to recover the account and change the 2-factor phone number to my mother's current one. The cause of the issue is not clear, but whatever it was, they sorted it out. She is obviously ecstatic, when I went to her house two days ago I couldn't disguise my pessimism.

      I set her recovery email to my own and will generate recovery codes shortly, so we're good for now. I instructed her on how to download all her data from Google (it's easier than I thought), just because this made her quite paranoid, and I'll take the opportunity to gradually move my family out of Google, as well as myself. Thanks for being so supportive, this was very stressful, to say the least! Sometimes it's nice to know we're not alone ;)

      Original post

      So, for some reason Google logged my mother of everything at once: browsers in two laptops and two smartphones (one Android and one iPhone). Trying to recover the account sends a message to a cellphone number she no longer has. I understand Google is basically unreachable, but there must be something I can do, right? We're not famous, but she does pay for YouTube Premium.

      12 votes
    9. Product recommendation request: low latency wireless earbuds

      Alright, so I fell down a rabbit hole of trying to understand a whole bunch of techy things that I don't fully understand and could use some help: What I'm looking for: a pair of Bluetooth...

      Alright, so I fell down a rabbit hole of trying to understand a whole bunch of techy things that I don't fully understand and could use some help:


      What I'm looking for: a pair of Bluetooth wireless earbuds that I can pair with my computer, with low enough latency that it won't impair my enjoyment in casual gaming/video watching


      What I understand so far: Almost nothing. 😔 I get that Bluetooth will always have some level of latency, but, beyond that, I've got nothing. I'm so confused.

      There are lots of different versions of Bluetooth, and then there are different Bluetooth protocols within that, and then different audio codecs, and each piece of hardware seems to support completely different combinations of those, and I'm not sure if the devices have to match configurations or even how to figure out what my computer supports? It seems Bluetooth will gracefully fall back to worse codecs/protocols if better ones are incompatible, but I don't really want to buy something that's just going to fall back to its worst usecase.

      I also don't know what's an "acceptable" level of latency. What's reasonable versus what's intolerable?

      It also seems like the information I read online is subject to rapid decay. I read a bunch of stuff only a few years old saying I should look for aptX Low Latency capability, but then I read very recent posts saying that's dead and to go with aptX Adaptive instead. Meanwhile there are a handful of gaming-focused headsets that say they're low latency but don't really say how (e.g. Razer's Hammerhead). And some, like Samsung's buds, having a "gaming mode" but it only works on special hardware.

      Also, how do I know what my computer itself will support? Is there anything I can do from the computer side to reduce latency, or is that strictly a function of what my hardware supports and which earbuds I buy?


      My usecase:

      My computer is a System 76 Oryx Pro (5) running Pop!_OS 21.10. I think its Bluetooth adapter is version 5.1 (though I'm not confident on that). I do not know which protocols/codecs it supports, nor how to find that out.

      Audio quality isn't too important. These will be for everyday video-watching and gaming, which is what's prompting the latency requirement. I'd rather them be responsive than rich.

      Active noise cancelling would be nice to have (especially if it has a toggleable transparency mode), but I don't know if ANC adds latency and is therefore incompatible with what I'm wanting.

      I don't have a specific budget for it, and that's honestly the least important requirement. If the solution exists I'm fine paying for it (within reason, of course). These will end up getting used for thousands of hours, so even a big price difference upfront will even out over time.

      I'd appreciate any help anyone can offer in pointing me in the right direction on this!

      12 votes
    10. Wireless bridge or Powerline?

      I have an HTPC (a shitty asRock beebox) away from my main router and all. For the most part the wireless signal is fine, but it can act up at times or completely cut out. The design of the beebox...

      I have an HTPC (a shitty asRock beebox) away from my main router and all. For the most part the wireless signal is fine, but it can act up at times or completely cut out.

      The design of the beebox is bad for wireless. I get a more consistent connection running from USB C > USB hub > USB Wireless stick -- but it still isn't great.

      I'm thinking I should just bit the bullet and use ethernet. Would it be better to go with powerline or a wireless bridge for this? The reviews for powerline stuff are all over the board.

      The HTPC pulls everything off the LAN, so outside speeds are about 99% irrelevant. The most it'll ever pull is metadata for Kodi's library, and even then it doesn't pull a lot.

      Which is best? I'm running an RT AC68U running Merlin if that matters. I also saw a lot of gripes re: the AI Mesh stuff.

      6 votes
    11. Is it a good time to upgrade to Windows 11?

      I don't use Windows 10 all that much, but there's a Windows laptop in the house that I use from time to time. I generally wait like a year before upgrading, but I heard Windows 11 has better...

      I don't use Windows 10 all that much, but there's a Windows laptop in the house that I use from time to time.

      I generally wait like a year before upgrading, but I heard Windows 11 has better support for running Linux GUI applications with the Windows Linux Subsystem 2. Command-line Emacs is fine but is not exactly the same and there is no clipboard integration. That is the sole reason I'm thinking of upgrading. I don't care about any details or aesthetic changes, since I'll just make everything look and feel more like Windows 7 anyway. I just wanna know if it's stable enough, and if it will get in my way.

      Thanks!

      14 votes
    12. Question about using AppleTV+ in Firefox browser

      For the life of me I am unable to find the "up next" area to watch things I have added to watch. The left top of the screen has the AppleTV+ logo, and the right top has the settings. Can any of...

      For the life of me I am unable to find the "up next" area to watch things I have added to watch. The left top of the screen has the AppleTV+ logo, and the right top has the settings. Can any of you help me get this sorted?

      3 votes
    13. At what height should I hang my TV?

      Sorry for the elementary question but Googling that gives me 100 results and I have no idea who to trust. I need to hang a 50" TV in my bedroom on the wall opposite to my bedframe. At what height,...

      Sorry for the elementary question but Googling that gives me 100 results and I have no idea who to trust. I need to hang a 50" TV in my bedroom on the wall opposite to my bedframe. At what height, relative to my bed's height, am I supposed to hang it? How do I calculate that?

      8 votes
    14. Hitachi Rear Projection TV - No audio on inputs, except Static on Antenna

      So I rescued an old TV from the trash, appears to be a Hitachi Rear Projection TV, no obvious model number available, and when I try to power it on, it will display just fine, but it has no audio...

      So I rescued an old TV from the trash, appears to be a Hitachi Rear Projection TV, no obvious model number available, and when I try to power it on, it will display just fine, but it has no audio coming out UNLESS I turn it over to antenna input, in which case it has bone rattling analog static. This is the US where everyone changed over to digital television, so not super helpful, and while I could do some sound splitting magic, that seems like a waste if there are already good speakers. So I have come to you, honored Tildos, for assistance in pointing me in the right direction on whether or not this television's speakers can be saved.

      6 votes
    15. Internet is slow, but only when opening a new domain

      Internet in my fiancee's house is weird. Once I open up a domain, going to links in the same domain is quite fast, but if I try opening another domain in another tab it is super slow. On Chrome it...

      Internet in my fiancee's house is weird. Once I open up a domain, going to links in the same domain is quite fast, but if I try opening another domain in another tab it is super slow. On Chrome it is really bad, Firefox is better but still sluggish. This occurs similarly on different devices running Windows, Linux, and Android. What could be causing this?

      8 votes
    16. [SOLVED] Tech Support Request: Finding the biggest files of a specific type

      Hey Tildes! I need some help with a specific tech issue, and I'm sure someone here can help me do it way quicker than I would be able to on my own. General Request I'd like to be able to scan a...

      Hey Tildes!

      I need some help with a specific tech issue, and I'm sure someone here can help me do it way quicker than I would be able to on my own.

      General Request

      I'd like to be able to scan a directory and find all of the largest files of a specific type (e.g. the largest .jpg files). I'm running Pop!_OS and I'm assuming there's some way to do this in the terminal, or alternately some utility I could use.

      More Specific Details

      I'm cleaning up my digital music library, and I realized in setting it up I made some errors by saving some very high res cover art. Many of my Bandcamp purchases come with a cover.jpg or cover.png file that is several megabytes large. I made the mistake of writing these into the files (adding, for some albums, an extra, say, 100 MB across all tracks). They also take a lot longer to load when I pull them up in my cloud music player. I'd like to be able to identify the albums with the largest cover.* files so that I can go in and replace the album art with a lower res version and gain back all that wasted space lost to unnecessary duplication.

      I could go folder by folder and take a look at the sizes of each, but I figure there's an easier way to surface the ones that need my attention. Everything I've looked at online so far has helped me figure out how to identify the biggest files in general, but all that will do is surface the actual audio files, when it's the cover art that needs the specific attention.

      Also, in case it's necessary information, the directory structure is Music/[artist]/[album]/cover.*

      Any help will be very appreciated!

      12 votes
    17. [SOLVED] Looking to debug a wifi issue, or possibly for a new wifi router

      EDIT: Crisis averted! The problem was with the modem and not the devices connecting to it. I'm not sure why the first person I called at the ISP couldn't help me. In reality, the second person I...

      EDIT: Crisis averted! The problem was with the modem and not the devices connecting to it. I'm not sure why the first person I called at the ISP couldn't help me. In reality, the second person I called also didn't help, but something magically started working after talking with them a second time and rebooting the modem about 5 more times, so it turns out I don't need a new WiFi router at this time. That said, I will take these suggestions to heart, as I may be buying one anyway as a backup for when this inevitably happens again.

      TL;DR: I probably need a new wifi router and want one that isn't malware and will work even if the company I bought it from goes under or stops making it.

      Long version:
      So today my wifi stopped working. I use an Apple Airport Extreme (the tower one that has a Time Machine backup in it). I've had it for 5 or 10 years and it's worked fine during that time, other than replacing the hard drive it backs up to. My spouse and I were sitting on the couch after lunch surfing the web on our phones, when we suddenly couldn't reach anything. The router itself appears fine. We can connect to it and see other devices that are connected to it, but for some reason, it's no longer communicating with the cable modem via the WAN port. It still backs up the computers in our house, though. I have tested the cable that was connecting it to the cable modem, and it appears fine. I can connect my computer directly to the cable modem without issue using the same cable. So my guess is that the WAN port is hosed.

      However, I'm suspicious that something else is going on for 2 reasons. #1, the cable company (Spectrum) made me replace my cable modem last week. I did that, got my Airport connected to it, and after a call to tech support got it up and running. It's been working for the past week. I suspect the modem may have updated or changed configuration without me knowing it and that's the real cause here. They sent me a Wifi router with the modem, but will charge me $5.00/month if I keep it. I'd rather own the hardware. #2, I have an older Airport Express that was working the last time I used it. I replaced it with the newer model about 5 years ago so I could do backups. It fails to work in the same way. It seems like the WAN port isn't communicating with the cable modem. So, if there's some way to verify that the WAN ports on my Airports are or aren't working, I'd be interested to hear about it.

      I am able to connect a wired ethernet switch to the cable modem and all devices on the switch can see the Internet just fine. I tried connecting both Airports to the switch via their WAN ports while the switch was connected to the cable modem, but that did not work. (Or at least, I couldn't connect to the internet via either Airport.)

      So, on the off-chance that both my Airports have a similar failure, I need to replace them. I have gotten suggestions from others, but have been pretty unhappy with them. I have the following requirements:

      • Absolutely must not store any information about me in the cloud (for example as Ubiquiti apparently does)
      • Absolutely must not rely on any sort of connection to the manufacturer to work properly and must not phone home without my permission
      • Preferably not a poorly made device that will die in 3 years
      • Must work properly and at full speed with Apple devices
      • Must not require a phone app to configure
      • Must have ~3 ethernet ports so I can hardwire in my TV devices (AppleTV, TiVo, etc.)

      Things I don't need, but aren't a deal-breaker if it has it:

      • The ability to configure every little setting. I prefer to set it and forget it.
      • Mesh networking. My house is not huge, the cable modem is in the middle of the house and my single Airport base station has good coverage of the entire house.

      If you know of any device like this, please share!

      7 votes
    18. [SOLVED] A background process using a significant amount of CPU power stops immediately when I open task manager. Is there a way to identify what's doing thing?

      It started a day or two ago. Three threads (I think?) jump from nearly 0% to 100% and go back as soon as I open task manager to try figure out what's causing it. My first thought was a virus or...

      It started a day or two ago. Three threads (I think?) jump from nearly 0% to 100% and go back as soon as I open task manager to try figure out what's causing it. My first thought was a virus or bitcoin mining trying to hide itself (though isn't that done on GPU's?), but Windows' Defender came up empty handed.

      I know certain OS apps, like automatic VIRUS scans behave similarly, stopping when you click or type, but this culprit seems to only react to opening the task manager. It also doesn't start again until task manager has been closed for a while.

      17 votes
    19. [SOLVED] US websites no longer work, at all, in EU (?)

      So, I had an issue with the radionouspace.net website, referenced here. Since then, I've started hitting the exact same issue on a few other sites ... webpage never resolves, the browser just...

      So, I had an issue with the radionouspace.net website, referenced here. Since then, I've started hitting the exact same issue on a few other sites ... webpage never resolves, the browser just spins its wheels until it times out.

      I went thru and systematically shut down all of my add-ons, no joy. Tried other browsers, does not work anywhere ... except, oddly, sometimes, in TOR. On a hunch, I fired up my VPN service and tried to connect thru a US-based VPN server ... and there it is.

      I have now confirmed, multiple websites (I'm assuming these are all US-based -- have not checked) no longer resolve for me, here in Hungary. Can anyone, anywhere else in the EU, confirm this?

      I'm guessing this is the US response to the latest GDPR ruling against data-sharing across the Pond, but I'm on a "news fast" and haven't been keeping up-to-date ... anyone care to fill me in -- the "in a nutshell" version?


      Update: Definitely something local-ish, probably specific to my ISP. VPN thru Hungary works, non-VPN thru Hungary does not.

      10 votes
    20. [SOLVED] Archiving a deceased loved one's Twitter timeline, including media

      Recently a loved one of a friend has died and they would like to archive their entire timeline (no retweets), including media they posted. I've looked around a little bit and the Twitter API only...

      Recently a loved one of a friend has died and they would like to archive their entire timeline (no retweets), including media they posted.

      I've looked around a little bit and the Twitter API only allows 3200 tweets to be exported. As this includes RTs, this goes back to about 2018, while the account was made in 2011, so it's missing about 90% of their tweets. Also, getting all the media isn't really possible.

      Do any of you know a way to accomplish this? Or, can anyone direct me to scripts that crawl the page and save every non-RT tweet + potential media? I'm not very tech-oriented but I can at least run python scripts.

      I should mention that I've so far checked out Allmytweets.net (returns RTs) and the Twitter archival project (or whatever it's called), which is a group of people that help in archiving accounts, but they haven't responded yet.

      13 votes
    21. [SOLVED] Tech support request: Possible screen-tearing issue while gaming on TV

      EDIT: This is now solved thanks to @Amarok! Solution is here. Changing the refresh rate from 60 Hz to 120 Hz fixed it. My husband and I recently upgraded our TV to a Samsung Q70, and I have...

      EDIT: This is now solved thanks to @Amarok! Solution is here. Changing the refresh rate from 60 Hz to 120 Hz fixed it.


      My husband and I recently upgraded our TV to a Samsung Q70, and I have started experiencing an odd issue, visible in this video here.

      The Issue

      There's a horizontal section across the entire bottom of the screen that seems to be refreshing later than the rest of the TV. The game is running on a PC hooked up to the TV via HDMI, and the TV is running on game mode. This issue did not happen on our last TV (a 10-year-old Visio that I don't remember the model number of).

      The Oddness

      • It doesn't happen on the desktop or in video inputs.

      We've been watching YouTube and Hulu through a Shield TV that we also have hooked up, and this issue isn't present in any of those, nor is it visible when I'm using desktop applications on the TV through the PC.

      • It only happens in certain games.

      The video is from Trackmania 2: Lagoon, where it is always present. Meanwhile, it is not present at all in Trackmania (2020). Likewise, I've been playing 428 Shibuya Scramble where it shows up in the exact same way in the exact same area, but it does not exist in Distance or Rogue Legacy, for example.

      • It does not respond to v-sync.

      I've tried toggling v-sync on and off, both through the game itself and forcing it through my video card. Neither alleviated the issue. The display looked the same whether or not v-sync was turned on or off.


      I'm looking for any guidance anyone can give me, especially if this is a hardware issue with the TV itself, since I'm still in the return window.

      6 votes
    22. Questions about graphics card failures

      TL;DR: How long should a graphics card last? What can I do to make them last longer? This is perhaps an odd question to ask, but I've been a console gamer for most of my life and have only been...

      TL;DR: How long should a graphics card last? What can I do to make them last longer?

      This is perhaps an odd question to ask, but I've been a console gamer for most of my life and have only been all-in on PC gaming for maybe 1-2 years and I think I may be missing something.

      So there has been about three times when I have spent money on a half-decent graphics card, and each time they have failed me. The first one was a genuine hardware failure, probably a memory failure judging from the artifacting. The second one failed for reasons I have been unable to figure out. It didn't appear to be overheating, but I was getting driver errors that suggested it were; reinstalling from scratch did nothing to fix it.

      The last, most current one is the one that bugs me the most. I'm getting the same problems; driver crashes just like overheating, except this one has better temperature monitoring and I can see that isn't happening.

      I previously thought that the reason why my graphics cards would always crap out on me was because those were cheaper cards from less reputable manufacturers, but this last one is really bugging me because it's relatively high end and from a reputable manufacturer - it's a Gigabyte Radeon RX 5700, complete with the giant AMD reference cooler. I'm getting it RMAed, but since I didn't keep the receipt I am still going to have to pay to fix it even though it should theoretically be under warranty.

      I've done a ton of searching to find out how I can possibly solve this myself, but I am frankly astounded by how little information the drivers give out on Windows. I'm seeing that the device is being reported as unavailable but nothing whatsoever as to why.

      To make matters worse, it seems like this isn't actually common for other people. Most people seem to be replacing their graphics card because they are obsolete, not because they physically fail.

      So basically what I am asking is, how long is a graphics card actually supposed to last for? Do I just have astonishingly bad luck?

      10 votes
    23. Home network support: Setting up a network switch

      I moved into a new apartment and was surprised to see that all my rooms have CAT 5 Ethernet ports in the wall. However, cue my disappoint when I try to naively plug my router and machine in two...

      I moved into a new apartment and was surprised to see that all my rooms have CAT 5 Ethernet ports in the wall. However, cue my disappoint when I try to naively plug my router and machine in two separate ports to find that the ports don't actually work. After searching various forums, I found that I have to:

      1. Locate the panel where all the ethernet ports connect
      2. Wire them to an ethernet switch.

      I found the panel but all the wires look like this:

      https://i.imgur.com/Qzm72g0.jpg

      I'm not sure what I need to do from here to plugging into my network switch. Any guides or advice would be extremely helpful. I don't need every port connected to the switch, only one or two. None of these look labelled so I might have a difficult time isolating which cable runs where.

      And about the network switch... Any qualms about using an old router that has the AP turned off?

      10 votes
    24. [SOLVED] How to cast internet videos to my Chromecast? (It's not as simple as it seems!)

      Recently, I've been posting here about all sorts of theatre that's available for streaming during the pandemic lockdown. Sounds like fun! But when I actually try to watch some of it... I'm having...

      Recently, I've been posting here about all sorts of theatre that's available for streaming during the pandemic lockdown. Sounds like fun! But when I actually try to watch some of it... I'm having technical problems.

      My Lenovo Yoga tablet won't cast from Chrome. At all. The option just doesn't exist in the Chrome browser on the tablet. The only way to cast anything is to open an app - but the videos I want to watch are on a webpage. In Chrome. Which doesn't have a casting option. Not helpful!

      So I go to my desktop computer. It can cast from Chrome to Chromecast. But the result is video only, because "casting tab audio is not supported on this device." I tried Googling that error message, but I ended up getting flummoxed. The Google Help pages don't even mention this error, and other tech blogs are too complex for me to understand.

      The Chromecast works fine. It accepts input (with sound) from other sources. It's just webpages (like YouTube.com and Vimeo.com) I'm having trouble with. I managed to watch one video last week, but I had to resort to installing the YouTube app to make it work. But not all the videos are on YouTube.

      Any ideas?

      7 votes
    25. [SOLVED] Tech support request: Getting a scanner and controller working in Linux

      Most recent update is here. The Tildes community has been amazing and patient with me as a new and uninformed Linux user, and I'm greatly appreciative of that. I return to you today with yet...

      Most recent update is here.


      The Tildes community has been amazing and patient with me as a new and uninformed Linux user, and I'm greatly appreciative of that. I return to you today with yet another request.


      Hardware

      System76 Oryx Pro
      Distro: Pop!_OS 19.10


      Issue #1 (mission critical)

      Brother MFC-L2750DW

      I have a Brother printer/scanner for which I have installed the drivers using the .deb file provided on the Brother site. It's connected via USB. Printing works fine; scanning does not. My husband and I both need the ability to scan for our jobs, so this issue is pretty important to us.

      I am using the program Document Scanner (I believe it's one of the GNOME default programs?). When I open the program it says "Searching for Scanners" and then recognizes my scanner, giving the model number and says it's "Ready to Scan". Whenever I attempt to scan, however, whether from the ADF or the flatbed, it says "Unable to connect to scanner". I am not sure how to proceed, and any guidance on this would be greatly appreciated!


      Issue #2 (optional)

      Hyperkin Duke Wired Xbox Controller

      This is an optional issue and not at all one that needs to be solved by any means. A while back my husband got me this because it's my absolute favorite controller of all time (I know, scoff all you want!). It worked fine in Windows, but now that I've shifted over to Linux it has been sitting and gathering dust.

      When I plug it in the controller rumbles briefly (which it also did on Windows), but other than that does nothing. No input is accepted. If it's easy to get this up and running in Linux, I'd love to be able to use it, but if it's not that's totally fine. I have another controller I can use, and again, none of this is essential to my work. I just figured since I was asking for help I'd throw this in here too.


      If you need any additional information or need me to try any specific things, let me know!

      10 votes
    26. When I press the right trigger on my game controller, my system's audio crashes. Probably the weirdest bug I've seen yet -- anyone feel like helping?

      due to the looming pandemic forcing everyone to stay inside, I've recently decided to get back into video games. I did a fresh install of windows 10 the other day, and tried to play a few games...

      due to the looming pandemic forcing everyone to stay inside, I've recently decided to get back into video games. I did a fresh install of windows 10 the other day, and tried to play a few games with my controller. I found that whenever I press the right trigger on my controller, my computer's audio cuts out system-wide immediately and does not come back on until I restart.

      The controller is a wired Afterglow for Xbox 360 PL-3702.

      Windows 10, version 1903.

      I see two audio devices under Sound, Video and Game Controllers in Device Manager: a AMD High Definition Audio Device and a Realtek Audio device.

      I've tried updating drivers for my controller and audio controllers.

      I've reproduced the issue and collected logs of it following the steps here. If you know how to read these I'd be happy to send you the trace.

      Now, I've tried to look at the trace of this in both Windows Performance Analyzer and Windows Media eXperience Analyzer to try and get a better sense of what's causing this. I see a pretty clear event where a bunch of stuff shows up in the visualizer, but I don't know what any of the stack traces that show up mean. This did not occur on my previous install of Windows on the same computer so I suspect it's related to something with some new Windows "gaming" feature I didn't have before.

      I'm really at a loss as to where to go from here. It's both perfectly clear and completely mystifying. Any ideas?

      11 votes
    27. [SOLVED] Tech support request: Broken start menu on Windows 10

      Solved! Thanks to @pseudolobster's post here, I was able to resolve the issue by creating a new user account on the computer. I'm leaving the post up for posterity, in case anyone else is ever...

      Solved!

      Thanks to @pseudolobster's post here, I was able to resolve the issue by creating a new user account on the computer. I'm leaving the post up for posterity, in case anyone else is ever searching up this same issue in the future.


      My husband is starting to transition to work from home. He is using his personal computer and just yesterday set up a VPN, Microsoft Teams, and Windows' built-in remote desktop so that he can access his work computer. Everything worked smoothly and he was able to finish out his workday from home just fine.

      Primary Issue

      This morning, upon booting his computer, he cannot access his Start Menu. It is on screen, and it appears clickable, but nothing comes up. Likewise, the search bar in his task bar is present on boot, but upon clicking the start menu for the first time it disappears and does not return. Other basic Windows functionality seems to be broken. Alt-tabbing does not work to switch between windows. System tray icons are present, but right clicking them and selecting an option does nothing. We cannot open taskbar settings or network settings this way, for example.

      This might be indicative of a larger breakdown. Even by command line, I can't get to the Windows 10 settings or Windows Update. It seems like all of the "new Windows"-style interfaces won't start (though the old ones, like the Control Panel, do).

      We can still open up apps by clicking on the links in his taskbar, and those seem to work fine. I can also get to the run command with Win+R.

      He is running Windows 10, and as far as I know, it's fully up-to-date (I can't open Windows Update to check).

      Additional Information

      In attempting to diagnose this issue, I've come across several others that are potentially related. I don't know if these are relevant and they're not a primary concern at the moment, but I'm including them here in case they help contextualize what's going on.

      There seems to be a runaway process that slowly eats up more and more memory over time, as well as a chunk of CPU. Sometimes it's called "Service Host: Windows Push Notifications User Service_#####" and sometimes it's called "Service Host: WpnUserService_#####" with the numbers changing each boot.

      Also, in attempting to restart the computer, it sometimes (but not always) pauses with a notification about programs still running, with one of them being "Task Host Window" with the message Task Host is stopping background tasks. (\Microsoft\Windows\Plug and Play\Device Install Reboot Required) Finally, immediately before restarting, it shows an error message from "svchost.exe" which reads The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

      Is this potentially a malware/intrusion issue?

      Attempted Solutions

      I have tried, to no success:

      • Rebooting the computer, both via a restart in Windows as well as by holding down the power button
      • Signing out and back in to his user account on the computer
      • Running sfc /scannow
      • Running DISM.exe /Online /Cleanup-image /Restorehealth

      Request for Help

      I know we have a lot of techy people here, but I also know you are all probably busy with everything that's going on. Nevertheless, if anyone has any guidance or help they could give on this issue, I'd greatly appreciate it.

      Also, it's been a while since I've used Windows, but IIRC there's a way of just resetting the whole thing and starting fresh? That's not ideal, but if that's the course of action I need to take, just let me know. Ultimately I just want this to work, by whatever method, so that my husband can be at home and reduce his exposure.

      7 votes
    28. [SOLVED] Some of my internet radio stations aren't playing on my computer

      EDIT: The problem has been solved. @Sill identified the problem here and @cfabbro found a work-around here. Crisis averted! I listen to some internet radio stations on my computer, but a couple of...

      EDIT: The problem has been solved. @Sill identified the problem here and @cfabbro found a work-around here. Crisis averted!



      I listen to some internet radio stations on my computer, but a couple of them aren't working any more: they appear to play, but there's no sound coming from my computer's speakers.

      It is only two stations. I've tested other internet radio stations I listen to, and they still work: I can hear them. I can play and hear YouTube videos. I can stream Spotify on my computer. I can play and hear my music files stored on my computer's hard drive. So I know my speakers work. I know Chrome works as a music player for other sources, including other internet radio stations. It's just these two radio stations.

      One of them is this radio station. Also this radio station. I know their digital streams are working, because I can listen to them via an internet radio app on my phone. So I know their digital signals are being sent out. But, while my phone app can play them, my computer browser can't play them.

      I've tested both non-working stations in Chrome and Internet Explorer. They both don't work in Chrome, but this station also doesn't work in IE.

      I'm using Chrome 80.0.3987.122. And I'm running Windows 7.

      This problem only started a couple of days ago.

      What's going on? How do I fix this?

      12 votes
    29. [SOLVED] Tech support request: Recovering from hard crashes in Linux

      EDIT: Latest update This is something so rudimentary that I'm a little embarrassed to ask, but I've also tried looking around online to no avail. One of the hard parts about being a Linux newbie...

      EDIT: Latest update


      This is something so rudimentary that I'm a little embarrassed to ask, but I've also tried looking around online to no avail. One of the hard parts about being a Linux newbie is that the amount of support material out there seems to differ based on distro, DE, and also time, so posts from even a year or two ago can be outdated or inapplicable.

      Here's my situation: I'm a newbie Linux user running Pop!_OS 19.10 with the GNOME desktop environment. Occasionally, games I'm playing will hard crash and lock up my system completely, leaving a still image of the game frozen on the screen indefinitely. The system stays there, completely unresponsive to seemingly any inputs. It doesn't happen often, but when it does it's almost always when I'm running a Windows game through Steam's Proton layer. I suspect it also might have something to do with graphics drivers, as I'll at times notice an uptick in frequency after certain updates, though that might just be me finding a suspicious pattern where none exists.

      Anyway, what I don't know how to do is gracefully exit or recover from these crashes. No keyboard shortcut seems to work, and I end up having to hold the power button on my computer until it abruptly shuts off. This seems to be the "worse case scenario" for handling it, so if there is a better way I should go about this, I'd love to know about it.


      EDIT: I really want to thank everyone for their help so far. My initial question has been answered, and for posterity's sake I'd like to post the solution here, to anyone who is searching around for this same issue and ends up in this thread:

      • Use CTRL+ALT+F3/F4/F5/F6 keys to access a terminal, where you can try to kill any offending processes and reboot if needed.
      • If that fails, use ALT+SYSRQ+R-E-I-S-U-B.

      With that out of the way, I've added more information about the crashes specifically to the thread, primarily here, and some people are helping me out with diagnosing the issue. This thread is now less about the proper way to deal with the crash than it is about trying to identify the cause of the crash and prevent it in the first place.

      12 votes
    30. [SOLVED] Friend's computer is cutting power randomly

      So my friend has a computer she put together, and after replacing what feels like every single part on the rig, multiple trips to the repair shop, and calling a priest wrestling the demons out of...

      So my friend has a computer she put together, and after replacing what feels like every single part on the rig, multiple trips to the repair shop, and calling a priest wrestling the demons out of it, it is randomly cutting power and we think the replacement power supply might be just as busted as the last one. Are there decent odds of that being an issue, or could it be something that we are overlooking?

      EDIT: So, I had a car issue pop up and I won't be able to to take a look at at it tonight. Will download the tools you all mentioned to a jump drive and will keep you posted.

      Was there, stayed up the whole time. Really thinking it might be a bad power switch that stuck, so it would turn off randomly. Thanks for all your help.

      FINAL EDIT: So I narrowed it down to the Graphics Card and/or the Cooling System. Running the Heaven Benchmark on Extreme pretty reliably cleans it's clock, especially turning it off and then turning it on again. This happens on the latest Windows Updates, with latest Nvidia Drivers. (RTX 2080) Pulling the card and running the benchmark anyway causes the same issue, and this time it powered on and then back off in a loop. CPU-Z stress caused it to crash, so I'm assuming it's the cooler. Thanks again.

      11 votes
    31. Less than ideal router strength, curious what my Tech Tilderinos would recommend

      I just moved, and my new apartment is set up a little weird - gotta love old construction. As a result, the router has to be in the other end of the home from my PS4 which is my primary internet...

      I just moved, and my new apartment is set up a little weird - gotta love old construction. As a result, the router has to be in the other end of the home from my PS4 which is my primary internet consumption device. The way I see it I have four options:

      • Hot spot from my cell phone - not ideal because I pay per gig of data and it's not fast enough for gaming

      • Run a really long Ethernet cord - possible but would be a little bit of a project. I looked into it a little and I'm curious if there is any appreciable difference between Cat 5, 6, 7, or 8 from a home user perspective. Also, what's a good resource for buying one, since Amazon is not really trustworthy anymore?

      • Use a WiFi booster - I don't really have any experience with these. Would it be as fast as using the router, and if I used an Ethernet cable to connect my PS4 to it would it still be limited to wifi speeds?

      • Get a stronger router - considering I technically rent my router from Verizon this is probably the most cost effective way to go in the long term, any suggestions for brands?

      10 votes
    32. Is there a proxy/vpn setup that can compress data in situ?

      I've been wondering about this for a while whenever I'm on a metered connection or a capped one. It'd be cool if I could use my vps to help save data in exchange for latency. Having it download...

      I've been wondering about this for a while whenever I'm on a metered connection or a capped one.

      It'd be cool if I could use my vps to help save data in exchange for latency. Having it download and compress any compressible materials before serving them would be a godsend, but it sounds very edge case-y given how places like youtube deliver videos in bite size peices

      Does something like this sound at all possible, or should I just assume it's too niché and look for other data saving ways?

      7 votes