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  • Showing only topics with the tag "retail.online". Back to normal view
    1. Online shopping - how convenient is it actually?

      Not really usre where to put this, so mods feel free to move it if you think that putting it under life.style is inappropriate. My original thought was more related to online cashless payments in...

      Not really usre where to put this, so mods feel free to move it if you think that putting it under life.style is inappropriate.

      My original thought was more related to online cashless payments in general- if you don't know, there's actually a way to donate directly to Tildes to help pay for server costs if you like this site enough. However, I've discovered that I don't like to often do any monetary transactions online- there's just something that's a pain in the butt about entering 19 digits online (16 for card number, then three more for the SVC).

      But in the spirit of wanting an actual discussion... buying things online has been an option since I was a teenager, so we're talking about 20 years ago. You'll usually hear people and companies say "You can go shopping right from the comfort of your own home, there's so much to choose from, and if you choose the right option you can have it in just a day or two... just enter your credit card info and you're all set!". But for me personally, it's the last two that I take issue with.

      You have the overall credit card issue- right now, I live in a country where cash is still king, even if it IS trying to catch up to other nations with cashless payments. For credit cards, besides entering the number being annoying, and then your address (billing and shipping, usually but not always the same place), it can be far too easy to spend way too much on credit card. Remember, many countries actively push the consumerist mindset, which is a MAJOR trap. And just to mention it- I do NOT trust any sites or devices to remember my card info. I'm VERY paranoid of being hacked- specifically talking about storing any info in something like Google Wallet/Pay/whatever it's called.

      But then you have the other issue, and why even though you might get more selection online, I would still rather visit an actual storefront, even if it's an hour or so away. To put it simply- when the transaction is completed, I want to have the item in my possession. Buying online, you always run into the shipping (and handling) issue- Amazon is one of the fastest, and they still take at least two days. In the US, the issue has been made worse because of the post office situation. or in other words: you paid the money, now how long will it take to have the actual physical item? It's probably just a product of how I grew up, but I hate having to wait longer than a day after I've already given you my money.

      So, people of Tildes, what about you- do you find online shopping to be extremely convenient, or do you have your own issues with buying things online?

      21 votes
    2. TIL: Don't use your points directly on Amazon

      Maybe everyone knows this, but I suspect not. For years, I've been using the points I earn on a Chase Freedom card directly on Amazon. I just found out today that I'm only getting 80% of the...

      Maybe everyone knows this, but I suspect not. For years, I've been using the points I earn on a Chase Freedom card directly on Amazon. I just found out today that I'm only getting 80% of the value. Redeeming 26,345 points at Amazon yields $210.76. Redeeming 26,345 points on the Chase website (for an Amazon gift card) yields $263.45.

      The Chase Amazon Prime Visa does give 100% of value directly on Amazon's site.

      30 votes
    3. Wool and fabrics - Online retailer recommendations?

      Hey everyone! Currently trying to make sewing more of a hobby by creating things rather than just tailoring/repairing clothes I already own. I've dabbled but haven't done much (fanny pack humble...

      Hey everyone! Currently trying to make sewing more of a hobby by creating things rather than just tailoring/repairing clothes I already own.

      I've dabbled but haven't done much (fanny pack humble brag here). Thinking a good first project to get back into it would be making a winter cloak for my gf, this one in particular. Hoping to make it with wool or another warm, fairly snow or proof fabric, open to suggestions for alternatives too.

      I'm aware making clothing tends to be more $$$ than buying premade, but having trouble justifying the price on some of the sites I've seen and hesitant when I can't see or touch the fabric before purchasing.

      Curious if anyone here would have a recommendation for an online retailer that ships to the US that they think is a good deal? I was hoping to spend a max of $40-50/yard but would be willing to spend more if I got some friendly assurance of a seller's quality and customer service.

      Thanks!
      (P.S. chronic lurker and think this is my first post on Tildes so just let me know if there is a better group or tags for this!)

      23 votes
    4. I filed a complaint against Amazon to the US Federal Trade Commission

      Mods: I put this in Tech because Amazon is a tech company, if this is the wrong group I apologize. For the last several purchases I have made through Amazon, not only has the advertised "expected...

      Mods: I put this in Tech because Amazon is a tech company, if this is the wrong group I apologize.

      For the last several purchases I have made through Amazon, not only has the advertised "expected delivery date" been wrong, Amazon hasn't even shipped the product by the delivery date. The day I expect an order to arrive, I get a notice from Amazon saying it's "running late" and the new expected delivery date is anywhere from 4 to 10 days away.

      This is on top of the fact that I have Amazon Prime. Prime eligible meant "it would be delivered within two days" for the better part of a decade. They slowly transitioned away from that to "two days delivery after it ships," and now it seems like half of everything takes 5-8 days to deliver, even with Prime.

      Anyway, the reason I reported them to the FTC because I believe they are advertising misleading or downright incorrect delivery times in hopes of winning your business over a competitor who is honest about their delivery times. If I want a monitor and Best Buy has it for $200 with 3-5 day shipping, and Amazon advertises it being delivered on day 3, I'm probably going to go with Amazon if I'm in urgent need of a monitor. But then the third day rolls around and Amazon indicates "oh, well, it's probably going to be 3-4 more days." If I had known that, I would have just gone with Best Buy, where I know it would have at least been delivered in 5 days; now I'm stuck waiting a week for Amazon.

      I don't even know if this is something the FTC cares about. But it should. I encourage everyone to report this if they've encountered the same issue.

      80 votes
    5. Having a terrible ordeal with Flipkart India, no idea where else to vent my feelings

      So I had ordered this Pigeon Induction Cooker from Flipkart as it had great reviews and ratings, but mine arrived yesterday a damaged piece. The damage was that the device simply didn't turn on,...

      So I had ordered this Pigeon Induction Cooker from Flipkart as it had great reviews and ratings, but mine arrived yesterday a damaged piece. The damage was that the device simply didn't turn on, it just gave a beep and then no display, nothing. There was also a slight surface scratch but since the major problem was electrical, I cited "Electrical Problem" as the reason.

      I've been a Flipkart customer since almost a decade, so I thought they'll replace this damaged good for me without any fuss. However, this simple process is turning out to be a nightmare for me! Though my replacement request was approved, the Flipkart person who came adamantly refused to give me the replacement. He said since there was the surface scratch, you should've cited "Damaged Product" as the reason and not "Electrical Problem". Said he simply can't accept the return good as it was "damaged".

      I then contacted customer support who cancelled my replacement request and raised another one citing "Damaged Product" this time. But this time, I had to take a snap of the product through Flipkart App and only once they approve the "damage" will it be processed further tomorrow. I just hope their verifiers will be able to see that tiny scratch on the image and won't cancel this request again!

      Tried escalating by contacting their twitter support but to no avail. They keep following their usual bureaucratic process which is to keep assuring that this will be resolved soon.

      I've somehow lost the sprit to live and faith on this world after this incident. I know it seems stupid having such attitude for a mere induction cooker costing 1500 bucks. However, I'm feeling that the world has become more and more "process oriented" and less human oriented or empathetic. It could be that I'm a bit selfish due to my own personal issue but I remember a time when humans cared about other humans, a time when humans were treated as such and not a mere number or statistic on the issue tracker.

      Edit (Day 2 - 17-05-2022)

      Still unresolved. They haven't yet approved my new replacement request or even done the image verification. Though the app says it should be done by today, God only knows how long this ordeal is going to last.

      Edit: Day 3 - 18-05-2022

      Still no luck. The image verification was going to happen yesterday but it didn't. The return order status is showing as "We are processing your request for return". Might call them in the afternoon if there is no update by then, though I'm not sure how helpful even that would be.

      Edit: Day 3 (08:00 PM):

      Just received a call from Flipkart Escalation Team's executive who approved my return request and assured me that it'll reach by 20th. I just hope it's replaced without any fuss this time! Once again, thanks for staying with me.

      Edit-4 - 20-05-2022 (01:30 PM):

      At long last, the replacement arrived today! It was a 5 day long ordeal which seems to have had some happy ending at the end. In an ideal world, I should have returned this piece too as it had a slight bend on the lower left corner - but obviously, I don't want to put up with the hassle all over again and the device is working perfectly otherwise. Thank you friends, for staying with me during this ordeal.

      8 votes
    6. Anyone order a USB cable lately?

      OK, so this is kind of a weird question, but has anyone here ordered a USB cable recently, and if so, how long did it take to arrive? I ordered a 3 meter USB A male to USB A male cable on June...

      OK, so this is kind of a weird question, but has anyone here ordered a USB cable recently, and if so, how long did it take to arrive? I ordered a 3 meter USB A male to USB A male cable on June 27th from NewEgg, who have been fairly reliable in the past. I got an email later that day or the next saying the shipping label had been printed. So I thought, OK, it will go out in the next day or two. It still hasn’t shipped. After about 2 weeks of waiting, I ordered another one from B&H Photo. It also hasn’t arrived yet. I know there is a global chip shortage. Would that affect cabling too? It just seems odd that it’s taking so long to get a single USB cable. Anyone else experience this or am I just unlucky this month?

      12 votes
    7. Do you think that Shopify could soon rival Amazon?

      Notice: This has been cross-posted to another website, and re-worded I currently work in the eCommerce industry, and have hands-on experience building up a Shopify site from the ground up. As I...

      Notice: This has been cross-posted to another website, and re-worded

      I currently work in the eCommerce industry, and have hands-on experience building up a Shopify site from the ground up. As I watch all of the developments that Shopify makes both from a technical development standpoint and logistical standpoint, it becomes more and more clear to me that Shopify can begin to take on Amazon directly.

      The introduction of Shop app, which aggregates all shipments into a single application including those outside of Amazon, also allows users to browse products from any particular Shopify store. The app also notifies you of any shipping updates, and when packages have been delivered.

      From a technical standpoint, Shopify's main attractions come down to a few things: order management, credit card processing, customer management, and plugin integrations. This is the core of Shopify's platform for both larger and smaller businesses. Though due to Shopify's requirement of using their CMS to serve your content, enterprise users have to look elsewhere in order to build something called "headless builds", which essentially use alternate CMS mixed with Shopify's CMS to continue serving their content.

      There are a few companies that make such software in order to build out a fully custom site while still using the Shopify platform as its core, though at the moment they are a little 'hacky' but still fully functional. Given the interest in Shopify's platform at such a high level, they are very likely working on their own headless framework which could allow for 1) mainstream stores to integrate their existing platforms into a unified Shopify marketplace, and 2) to allow stores to build out fully custom websites using the Shopify platform at its core and also enroll them into a unified Shopify marketplace.

      Amazon has mostly become a front for cheap Chinese-made products, laden with review manipulation and questionable product quality. By instead bringing large brands on board with a unified Shopify marketplace, those stores can sell quality products backed by their brands which can gain trust from customers, and will give rise to smaller brands that may have been unnoticed by larger populations.
      [ For example, I recently bought a pair of shoes from a very popular Shopify store: they represent quality, comfort, and eco-friendliness. I personally find myself more willing to spend money on quality products from companies I know I can trust. ]

      What's everyone's thoughts? Are there any general problems that could come from Shopify trying to jump-start a full-blown marketplace? Do you think that companies would be willing to integrate their ERP's and CMS's with whatever API's or headless framework Shopify decides to build out?

      9 votes